Return and Refund Policy — AURA & CALM

At AURA & CALM, we want you to shop with confidence.

Standard returns

For eligible items, please request a return within 14 days of delivery. Items must be unused, undamaged, in their original condition and packaging, with any applicable tags attached.

Return eligibility may vary by product. Certain opened or used personal-care, hygiene-sensitive, or other products may not qualify for change-of-mind returns where permitted by law.

Damaged, defective, or incorrect items

Please contact us as soon as possible, preferably within 3 days of delivery, with your order number, a description of the issue, and photographs.

Some suppliers require claims within 5 days of delivery. These reporting requests do not limit your rights under applicable law.

How to request a return

Email k.mahathanakom@gmail.com with your order number and reason for the return. Please wait for return authorization and instructions before sending anything back.

Return shipping

We will explain any applicable return shipping charges before you proceed. Responsibility for return shipping depends on the reason for the return and applicable law.

Refunds

We will notify you after reviewing your request. Approved refunds will be issued to your original payment method. Processing time depends on your payment provider.

Nothing in this policy limits your statutory consumer rights.